You will receive an e-mail acknowledgment once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

Shipping times will vary base on delivery destination. Beautecle cannot take responsibility for delays due to customs clearance or payment transaction.

Please note that you have 7 days upon the dispatch of your order to contact us should you not receive it.



You can cancel your order, for any reason, up to the moment it is processed. Once it has been processed, you cannot cancel or amend your order. Alternatively, you can contact us via email or contact form.



All products must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted. However, special occasions can be accepted base on our final decision.


Duties & Taxes

For all customers, import duty is not included in the prices quoted. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.


If you have any questions please click here to submit an enquiry.